Terms of Service | Zazema for Shopify

1. Agreement to Terms

By installing or using the Zazema loyalty app ("the App") on your Shopify store, you ("Merchant," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms are a legal agreement between you and Zazema Inc. ("Zazema," "we," "us," or "our"). If you do not agree to these Terms, do not install or use the App.

2. Description of Service

Zazema is a loyalty rewards platform for Shopify merchants. The App lets you:

Create and manage loyalty campaigns that reward customers for purchases and other activity
Issue, track, and redeem loyalty points
Configure customer tiers with earn multipliers and benefits
Display loyalty information to customers through Shopify storefront and checkout extensions
Offer point redemption where customers turn points into a discount code on your storefront and apply it at checkout
Award and redeem points on sales made with Shopify POS

Zazema also uses AI to help you set up and tune the program. Onboarding drafts your tiers, earning rate, and first campaigns from a short set of answers and shows its reasoning. Once the program is running, the App suggests changes based on your live results, suggests tier structures, and proposes reward amounts as smart defaults. Every draft and every suggestion is a proposal. Nothing goes live until you review and approve it.

Custom campaign rules written in plain English are on the Zazema roadmap and are not part of the App today. The App labels them as such.

3. Eligibility

To use the App you must have an active Shopify store. You must be at least 18 years of age and have the authority to bind your business to these Terms. The App is currently available only to stores whose Shopify store currency is US dollars (USD), subject to Shopify's own terms and any applicable local regulations.

4. Pricing and Billing

4.1 Founding Merchant Offer

Merchants who install the App on or before March 31, 2027 are Founding Merchants. A Founding Merchant uses the App free through March 31, 2027, whatever day it installs, with no order volume limits and no credit card required. From April 1, 2027, a Founding Merchant pays 50% of every charge under the plan it chooses, the plan price and any per-order charges, for as long as the store keeps the App installed. If the store uninstalls the App, the founding discount ends and does not return on reinstall. Every feature is included on every plan. Zazema does not gate features behind a plan, and the AI drafting and suggestion features described in section 2 are included.

4.2 Paid Plans

Plans are priced by the paid orders with a customer attached that a store receives in each 30-day billing cycle, online or on Shopify POS: Lite $9 (200 orders), Starter $29 (1,000), Growth $79 (4,000), Pro $169 (15,000) and Scale $399 (50,000), each a month, and Enterprise from $999 a month by agreement. Test, cancelled and imported orders do not count. Each store gets one 30-day free trial, and a reinstall does not start another. On a monthly plan, a store over its plan's orders pays per extra order (Lite 4¢, Starter 3¢, Growth 2¢, Pro 1¢, Scale 0.5¢), capped each cycle at the difference to the next plan's price. After two capped cycles in a row the store must move to a plan that fits; until it does, merchant admin access is paused, and the App keeps awarding and redeeming points for its customers. Annual plans cost 20% less than twelve monthly payments and carry no per-order charges. We give at least 30 days' notice before a merchant's first charge and before any price change. You may uninstall the App at any time.

4.3 Billing

When paid plans take effect, billing runs through the Shopify Billing API and charges appear on your Shopify invoice. No charges are made while your store is free under section 4.1 or during its free trial, or before the notice in section 4.2.

5. Your Responsibilities

Compliance: You are responsible for making sure your loyalty program complies with the laws and regulations that apply to you, including consumer protection, advertising, and data privacy laws.
Customer communications: You are responsible for telling your customers how your program works, including how points are earned and redeemed. Points issued through Zazema do not expire. A reward code generated at redemption is valid for 24 hours, after which the points return to the customer balance.
Accurate configuration: You are responsible for the campaigns, reward amounts, budgets, and redemption settings you approve. Zazema is not liable for rewards issued under a configuration you approved.
Account security: You are responsible for the security of your Shopify account. Do not share your Shopify credentials with unauthorized parties.
Prohibited use: You may not use the App for fraudulent, deceptive, or illegal purposes. You may not attempt to manipulate loyalty balances, bypass security controls, or reverse engineer the App.

6. Intellectual Property

The App, including its code, design, documentation, and branding, is owned by Zazema Inc. and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for your Shopify store for as long as your account is active.

You keep ownership of your store data, your customer data, and your campaign configurations. We do not claim ownership of anything you provide through the App.

7. Points

7.1 Nature of Points

Loyalty points issued through Zazema are promotional credits that you, the merchant, issue to your customers. They are not currency, securities, or financial instruments. Points have no cash value except as defined by the redemption settings you configure.

7.2 Points Do Not Expire

Points issued through Zazema do not expire and are not reduced for inactivity. The only thing that expires is a reward code, which is valid for 24 hours from the moment it is generated. If a code goes unused, the points it held return to the customer balance.

7.3 Ledger Records

Every point issuance and redemption is written to an append-only internal ledger that Zazema maintains for audit purposes. Where Zazema also records token transactions on the XRP Ledger, those records contain transaction hashes and amounts only, never personal information, and they cannot be edited or removed afterwards. Zazema does not currently offer a customer-facing tool for verifying balances on a public blockchain.

7.4 Point Liability

You are solely responsible for the liability attached to outstanding unredeemed points. Zazema gives you tools to track and manage that liability but does not assume financial responsibility for points issued through your program.

7.5 No Cash Value, No Sale, No Transfer

Points are earned, never sold. Neither you nor Zazema may sell points to customers or accept money or any other asset in exchange for points. Points cannot be converted into cash, bank credit, cryptocurrency, or any other asset, and cannot be transferred, gifted, or pooled between customers. Points can be used only with your store, as a discount on your own goods and services, through a single-use reward code. Zazema will not build or enable any feature that lets points be bought, cashed out, transferred between people, or redeemed anywhere other than the merchant that issued them.

7.6 Reversals

Points are tied to paid orders. If an order is refunded, returned, cancelled, or charged back, or if fraud checks identify abuse, the points earned on that order may be reversed or held, and a reward code generated from them may be cancelled. These are the only circumstances in which a customer balance is reduced without a redemption, and they are disclosed to customers in the Rewards Program Terms.

7.7 If a Program Ends

If you uninstall the App, end your program, or this agreement terminates, unredeemed points in your program stop being usable. You are responsible for giving your customers reasonable notice, and Zazema provides tools to export balances and to notify customers before a program closes. Points issued in your program are never usable with another merchant.

8. How Rewards Are Calculated

The Zazema reward pipeline is deterministic. Payouts are computed by the fixed rules you configured and approved, not by an AI model. For a given order and a given program configuration, the same rules produce the same result every time. AI drafts and suggests, you approve, and fixed rules pay.

AI is used before the pay path, not inside it. It drafts a starting program during onboarding, proposes tier structures and reward amounts, and recommends changes based on how your program is performing. Those outputs are proposals shown to you for review. A proposal has no effect on customer balances until you approve it and it becomes part of your configuration.

Because you own the configuration, you should review campaign rules before launching them, set reward caps and velocity limits, and use the program budget to bound total point issuance. Zazema is not liable for rewards issued under rules you approved.

9. Service Availability

We aim for reliable service but do not guarantee uninterrupted availability. The App depends on third-party services, including Shopify and Amazon Web Services, that can have outages. We will make reasonable efforts to give notice of planned maintenance. During an outage, reward processing may be deferred and completed once service is restored.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the App is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the App will be uninterrupted, error free, or free of harmful components, or that it will meet your specific requirements. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

11. Limitation of Liability

To the maximum extent permitted by law, Zazema is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost goodwill, or lost data, even if we were advised that such damages were possible.

To the maximum extent permitted by law, Zazema's total aggregate liability for all claims arising out of or relating to the App will not exceed the greater of the fees you paid to Zazema in the twelve months before the event giving rise to the claim, or one hundred US dollars (USD 100).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. Some jurisdictions do not allow these limits, so parts of this section may not apply to you.

12. Termination

Either party may end this agreement at any time:

By you: Uninstall the App from your Shopify store. Shopify sends us a shop redaction request about 48 hours after uninstall, and a daily job then deletes the associated data, so your data is normally removed within about three days of uninstall.
By us: We may suspend or end your access if you breach these Terms, engage in fraudulent activity, or fail to pay applicable fees after notice.

On termination, your program stops processing new rewards. Customer balances remain visible through Shopify metafields until the data is deleted. If you plan to reinstall, export your data before you uninstall.

13. Indemnification

You agree to indemnify and hold harmless Zazema from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the App, your loyalty program, your breach of these Terms, or your breach of any applicable law or regulation.

14. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Los Angeles County, California.

15. Changes to These Terms

We may update these Terms. Material changes will be communicated through the Shopify app or by email with at least 30 days' notice. Continuing to use the App after changes take effect means you accept the updated Terms.

16. Contact Us

For questions about these Terms:

Email: support@zazema.com
Legal: legal@zazema.com

Registered address:

Zazema Inc.
8334 Clairemont Mesa Blvd, Unit 101 #1191, San Diego, CA 92111, United States